You can delete your ConverzaHQ account and all associated data at any time. This page explains how, and how to request deletion of data that ConverzaHQ received from Meta (WhatsApp, Instagram, Messenger).
Option 1 — Delete from inside the app
- Sign in at converzahq.com.
- Go to Settings → Account.
- Click Delete account and confirm.
Your workspace, contacts, conversations and connected-channel tokens are removed from our live systems immediately and purged from backups within 30 days.
Option 2 — Email us
Send an email to privacy@converzahq.com from the address on your account with the subject "Delete my account". We will confirm and complete deletion within 30 days.
Option 3 — Disconnect a single channel
If you only want to remove data for one channel (e.g. Instagram), go to Channels and click Disconnect. We revoke the token and delete the messages and contacts imported from that channel.
Meta / Facebook / Instagram / WhatsApp data
To request deletion of data ConverzaHQ obtained from Meta platforms specifically:
- Email privacy@converzahq.com with the subject "Meta data deletion" and include the Facebook Page, Instagram handle, or WhatsApp number involved.
- We will delete the associated data and confirm by email within 30 days.
- You can also remove ConverzaHQ from your Facebook account at any time via Facebook → Settings → Apps and Websites. Doing so revokes our access and triggers automatic deletion on our side.
What gets deleted
- Your profile, workspace and team memberships.
- All contacts, conversations, messages and attachments.
- All connected-channel credentials and tokens.
- Backups, within 30 days.
What we must keep
We may retain a minimal set of records where required by law (e.g. invoices for tax purposes) or to prevent fraud and abuse. These records are stored securely and never used for any other purpose.
Contact
For any question about data deletion, email privacy@converzahq.com.